Technology and Services – Applies to all IT, networking, telecommunications, and security services.
Article 1: Scope of Application and Enforceability
These General Terms and Conditions for the Provision of Services (hereinafter “GTCPS”) constitute the sole basis for commercial negotiations and apply to all services provided by Technologies-Services (SIREN: 453 981 094) to its business customers (hereinafter “the Customer”).
Any order, acceptance of a quote, or signing of a contract implies the Customer’s full and unreserved acceptance of these General Terms and Conditions of Sale, which take precedence over any other document issued by the Customer—including, but not limited to, the Customer’s general terms and conditions of purchase—unless Technologies-Services has given its prior written consent.
Article 2: Purpose and Description of Services
Technologies-Services offers technology solutions and services for businesses, including, among others:
- Audit, Consulting, and Engineering: Needs analysis, design of network and system architectures.
- Sales and supply of equipment: Computer hardware, servers, peripherals, and software.
- Installation and Integration: Deployment of hardware, cabling, software, and system infrastructure.
- Business Telephony: Installation and configuration of IPBX, PABX, and VoIP telephony solutions.
- Electronic Security and Video Surveillance: Installation and Configuration of Security and Monitoring Systems.
- Maintenance and Support: Preventive and corrective maintenance, and technical assistance.
Article 3: Quotes, Orders, and Pricing
Prices for services and equipment are customized and listed in the quote provided to the Customer.
- Validity Period of Quotes: Unless otherwise specified in the document, any quote issued by Technologies-Services is valid for 30 days from the date of issuance.
- Contract Formation: The order is not final until we receive the signed quote marked “Agreed,” accompanied, if applicable, by the required down payment.
- Prices: Prices are listed in euros (€) excluding tax (HT) and are subject to VAT at the rate in effect on the date of invoicing.
Article 4: Payment Terms and Penalties
The applicable payment terms are as follows:
| Position | Payment Terms |
|---|---|
| Deposit upon order placement | 40% of the total amount, including tax, upon signing the estimate (unless otherwise specified). |
| Balance for construction work / materials | Upon receipt of the invoice, in accordance with the payment terms specified (e.g., 30 days net). |
| Maintenance Contracts / Subscriptions | Periodic payment (monthly, quarterly, or annually) made in advance via direct debit or bank transfer. |
In the event of a late payment on the due date:
- Penalties equal to the interest rate applied by the European Central Bank to its most recent refinancing operation, plus 10 percentage points, shall be automatically due and payable.
- A flat-rate recovery fee of 40 euros (€) will be automatically due (Article L. 441-10 of the Commercial Code).
- Technologies-Services reserves the right to suspend the performance of any ongoing services or work until all amounts due have been paid in full.
- For services paid for by credit card, transactions are secure and processed through our partner, Easytransac. Payment information is encrypted and is never stored on our servers.
- Cancellation by the Client: Any cancellation of an order or service must be provided in writing. In the event of a late cancellation (less than 30 days before the scheduled date), the deposit paid will be retained by Technologies-Services as compensation.
- Refunds: In the event of a valid cancellation or a billing error, any refund will be issued via the same payment method used for the original transaction (via Easytransac) within 30 days.
- Governing Law and Jurisdiction: These Terms and Conditions are governed by French law. In the event of a dispute, and after an attempt to resolve it amicably, the dispute shall be brought before the Commercial Court of Saint-Denis.
Article 5: Retention of Title
Technologies-Services retains exclusive ownership of all materials, equipment, software, and supplies delivered until full payment of the principal amount, fees, and incidental charges has been made.
Until that date, the delivered equipment shall be considered on consignment, and the Customer shall bear the risk of any damage sustained or caused by such equipment as of the date of its actual delivery.
Article 6: Client’s Obligation to Cooperate
To ensure the proper performance of the services, the Client agrees to:
- Provide Technologies-Services with accurate and complete information about its needs and infrastructure.
- Ensure that technicians have physical and logical access to the relevant premises, facilities, and equipment.
- Appoint a designated contact person to oversee the service.
- Perform regular backups of all your data before any technical work is performed.
Article 7: Limitations of Liability
Technologies-Services is committed to exercising all due care and diligence in the performance of its services. The company is subject to an obligation of means.
- Data Loss: Technologies-Services shall not be held liable for any loss, alteration, or destruction of data occurring during a service call; the Customer remains solely responsible for backing up their data.
- Consequential Damages: Under no circumstances shall Technologies-Services be held liable for consequential damages such as loss of revenue, operating losses, commercial losses, or damage to reputation.
- Limitation of Liability: If Technologies-Services is held liable, the total amount of damages shall not exceed the amount (excluding tax) actually paid by the Customer for the service or order in question.
Article 8: Intellectual Property
All studies, plans, architectural drawings, configurations, codes, and documents provided or prepared by Technologies-Services remain its exclusive intellectual property. The Client shall not disclose them to third parties without prior written authorization.
Article 9: Governing Law and Jurisdiction
These General Terms and Conditions of Sale, as well as any transactions arising therefrom, are governed by French law.
IN THE EVENT OF A DISPUTE REGARDING THE INTERPRETATION, PERFORMANCE, OR TERMINATION OF THESE GENERAL TERMS AND CONDITIONS, AND IN THE ABSENCE OF AN AMICABLE SETTLEMENT, EXCLUSIVE JURISDICTION IS ASSIGNED TO THE COMMERCIAL COURT OF SAINT-DENIS, LA RÉUNION (97400), EVEN IN THE EVENT OF SUMMARY PROCEEDINGS, A THIRD-PARTY CLAIM, OR MULTIPLE DEFENDANTS.